Sales Tax & Exemption

Updated: 03^rd October 2024

At VigourMedStore, we follow all applicable tax laws for the locations where we operate. This policy outlines how sales tax is applied to purchases and the process for tax-exempt customers.

Will My Order Be Taxed?

Items sold by VigourMedStore and shipped to locations in the United States, including U.S. territories, may be subject to sales tax.

Several factors determine the tax amount charged on your order, including:

• The seller's identity
• The type of item or service purchased
• The time and location of fulfillment
• The shipping or delivery address of your order

As these factors may change between the time you place your order and when it's completed, the calculated tax amount could also change. We provide a sales tax estimate when confirming your order, but the final tax amount will be updated upon order completion.

The tax rate applied will reflect the combined state and local tax rates of the address where the order is delivered or fulfilled. For example, even if you live in a state that doesn’t impose sales tax, you might still see tax charged if your order ships to another state. Different rates may also apply depending on factors like whether the delivery is to a residential or business address.

How About Gift Cards?

No sales tax is charged when purchasing gift cards. However, any orders paid for with gift cards may still be subject to tax depending on the delivery location.

Exemptions from Sales Tax

Certain individuals, businesses, and organizations may qualify for sales tax exemption. To make tax-exempt purchases, you must meet the following criteria:

• Provide the necessary tax exemption documentation (e.g., resale certificate, tax exemption certificate, or other qualifying documents) for the state or territory where the product will be shipped.
• The exemption documentation must be valid and reflect your organization’s current tax status.

Note: Certain states or territories issue tax exemptions through their respective tax authorities, and you may need to submit specific documentation to qualify for these exemptions.

Federal Government Purchases

Purchases made by the U.S. government are generally exempt from sales tax. To document that a sale has been made to an agent of the U.S. government, VigourMedStore requires one of the following:

• Federal tax ID certificate
• Certificate of exempt status
• Government purchase order or voucher

For GSA (General Services Administration) purchases, please submit a completed GSA statement with your order.

How to Apply for Tax Exemptions or Refunds

To apply for a tax-exempt purchase or request a tax refund, follow these steps:

1. For Tax Exemptions:
   Email us at refund@vigourmedstore.com with the following information:
• Your Name
• Contact Phone Number
• Organization Name
• Specify Your Request (Tax Exemption or Refund)
• Order Number (if any)
• Include a copy of your valid exemption certificate (e.g., state resale certificate, tax exemption certificate, or other acceptable proof of tax exemption).
2. For Tax Refunds:
   To request a tax refund, ensure:
• Your tax-exempt status was valid at the time of purchase.
• The purchase was made directly from VigourMedStore.
• The purchase was made within 90 days of your refund request.
  Provide your order number and confirm your tax-exempt status during the purchase period.

Processing Times:
We will process your request and confirm your tax-exempt status or refund within 1-2 business days. Refunds are typically confirmed within 2 business days and fully processed within 5 business days.

Important:
Invoices cannot be adjusted after an order is placed. If you require an invoice without sales tax, please wait to place your order until your tax-exempt status is confirmed.

Requesting a Sales Tax Refund

If you were charged sales tax but qualify for an exemption, you may request a refund by following the steps outlined above. Refund requests must be made within 90 days of purchase, and you must provide all necessary documentation. Refunds will be issued to the original payment method.

If you qualify for our Tax Exemption Program, you may request a tax refund if:

• Your tax-exempt status was valid at the time of purchase
• The purchase was made directly through VigourMedStore 
• The purchase was made within 90 days of your refund request

Follow these steps to request a refund:

• Provide your order number
• Ensure your tax-exempt status is valid during the purchase period

Refunds are typically confirmed within 2 business days and fully processed within 5 business days.

Important: Invoices cannot be adjusted after an order is placed. If you need an invoice without sales tax, wait until you receive confirmation of your tax-exempt status before placing your order.

Additional Information

• Gift Cards: No sales tax is charged when purchasing gift cards, but purchases made using gift cards may be subject to sales tax based on the delivery address.
• Invoice Adjustments: Invoices cannot be altered after an order is placed. If you require an invoice without sales tax, please wait until we have confirmed your tax-exempt status before placing your order.

 

Contact Us

For any questions about sales tax or exemptions, please contact us at:

VigourMedStore
Email: refund@vigourmedstore.com
Phone: (202) 900-0005

This policy applies to purchases made directly through VigourMedStore.